Refund & Returns Policy

At Perfectly Healthy, we are committed to providing high-quality wellness products and supporting our customers fairly and transparently.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date of delivery.

If you are dissatisfied with your purchase or experience a suspected adverse reaction, please contact us at info@perfectlyhealthy.co.za within 30 days of delivery.

Requests submitted more than 30 days after delivery cannot be considered.

Refunds cannot be granted solely on the basis of perceived lack of results after substantial use or full consumption of a product.

7-Day Exchange Policy

We allow exchanges within 7 calendar days from the date of delivery.

To qualify for an exchange:

• The exchange request must be submitted within 7 days of delivery

• The product must be unopened, unused, sealed and in its original packaging

• The product must be returned to our office for inspection before any exchange is approved

• The customer is responsible for return courier costs, unless the exchange is due to an error made by Perfectly Healthy

• Exchanges are subject to stock availability

Products that have been opened, used, damaged while in transit, tampered with, or kept beyond the 7-day exchange period do not qualify for exchange.

Exchange requests submitted more than 7 days after delivery cannot be considered.

Please note that the 30-day money-back guarantee applies to refund requests only and does not extend the exchange period.

Collection Orders & Uncollected Orders

Customers selecting a collection option are responsible for collecting their order within 30 calendar days of being notified that it is ready for collection.

Orders that remain uncollected for more than 30 days may be cancelled and returned to inventory, disposed of, or otherwise dealt with at the company's discretion.

No refunds, credits, replacements, or compensation will be issued for orders that remain uncollected beyond the 30-day collection period.

Eligibility for Refund

To qualify for a refund:

• The request must be made within 30 days of delivery

• The product must not be substantially used

• The majority of the contents must remain

• The product must be returned for inspection

Products that have been fully consumed, significantly used, or returned as empty containers do not qualify for refunds.

Return Requirement

No refund will be processed while the product remains in the customer's possession.

All products must be returned to our office and inspected before any refund can be approved.

Unless otherwise required by law, customers are responsible for the cost of returning products to our office.

Third-Party Purchases

For products purchased through Takealot, Amazon, or other third-party platforms:

• The product must still be returned to our office for inspection

• Refunds will only be considered once the returned product has been received and assessed

• Platform-specific policies may also apply

Refund Processing

Refund requests are reviewed and processed according to our internal refund schedule.

Please note:

• Refunds are not processed immediately upon request

• Refunds are not processed daily

• Refund approval and refund payment are separate processes

• Refunds are processed only after review, inspection and approval

• Banking and payment provider processing times may result in additional delays before funds reflect in your account

• Proof of payment will be sent to the customer once the refund has been processed

We ask customers to please allow reasonable processing time for refunds to be reviewed and completed.

Submitting multiple emails, calls, messages, or requests will not expedite the refund process.

Same-day refund demands cannot be accommodated, as all refunds must follow our internal accounts process.

Shipping Fees

Shipping charges are generally non-refundable where:

• The customer no longer wishes to use the product

• The product is returned due to lack of results

• The order was correctly fulfilled and delivered

Approved refunds will generally apply to the product value only and not to shipping charges.

Allergic Reactions & Adverse Responses

If you experience a suspected allergic or adverse reaction:

• Discontinue use immediately

• Seek appropriate medical advice if necessary

• Notify us within 30 days of delivery

• Provide details regarding the reaction experienced

Each case will be assessed individually and supporting documentation may be requested where appropriate.

Cancellation Policy

Orders cannot be cancelled once they have entered fulfilment, packaging, dispatch, collection, or shipping processes.

Discounts & Promotions

• Only one discount or promotional offer may be used per order

• Discount codes cannot be combined unless expressly stated

• Discounts must be applied during checkout

• Discounts cannot be applied after payment has been completed

• Missed discounts are not refundable

Important Information

Results may vary between individuals based on factors such as diet, lifestyle, medical history, medication use, and consistency of use.

While many customers experience positive outcomes, individual results cannot be guaranteed.

Nothing in this policy limits any rights afforded to consumers under applicable consumer protection legislation.

By completing a purchase, you acknowledge and accept this policy.